Your satisfaction is very important to us, and we strive to ensure that every customer is completely happy with their purchase. However, if for any reason you are not entirely satisfied with the product you received, we are here to assist you. Our refund and returns policy allows you to request a return or refund within 14 calendar days from the date your order was delivered. This applies to both domestic and international orders. To be eligible for a return, the item must remain in its original, unused condition, free from any signs of wear, and packaged securely in the original or equivalent protective packaging to prevent damage during transit. Items that arrive damaged due to insufficient packaging will not qualify for a full refund.

Please note that return shipping costs are the responsibility of the customer, and this includes any additional customs duties, taxes, or import fees for international returns. For international customers, we strongly recommend using a reliable courier with tracking information to ensure that your return reaches us safely and in good condition. If a returned item is lost in transit or arrives damaged, we will be unable to process your refund. Therefore, choosing a tracked and insured service is highly advised. Once we receive and inspect the returned product, we will notify you via email regarding the status of your refund. Approved refunds will be issued back to your original method of payment within approximately 7–10 business days, depending on your payment provider. Please note that original shipping fees, customs charges, and taxes are non-refundable under any circumstances.

If you receive an incorrect or defective item, please contact us within 48 hours of delivery and provide clear photographic evidence of the issue. In such cases, we will cover the cost of return shipping and ensure that the correct item is sent to you at no extra charge, or offer a full refund if the item is no longer available. We take these matters seriously and aim to resolve any errors quickly and fairly. For international deliveries, please keep in mind that shipping times, customs processing, and clearance procedures vary by country, and delays caused by local authorities or customs agents are outside of our control. We are not liable for any delays related to customs clearance, but we are happy to provide any necessary documentation to help expedite the process.

By placing an order on our website, you acknowledge and agree to this Refund and Returns Policy. If you have any questions, need assistance with a return, or require more information, our customer support team is ready to help you at every step. Simply contact us at info@brandnewart.today and we will respond as soon as possible to ensure you have a positive and stress-free experience working with us.